Privacy Policy

Protranz is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 2020. This Privacy Policy explains how we collect, use, store and disclose personal information through our website and related communications.

What information we collect

We may collect personal information that you provide to us directly through our website, including your name, phone number, email address, company details, and any other information you include in an enquiry, form submission, job application, or other communication with us.

We may also collect limited technical information when you use our website, such as IP address, browser type, device information, pages visited, and the date and time of your visit. This information may be collected through cookies, analytics tools, or similar technologies to help us operate and improve the website.

How we use your information

We use personal information to respond to enquiries, provide services, manage business relationships, assess job applications, maintain website functionality, improve our communications, support health, safety and security requirements where relevant, and meet our legal and regulatory obligations. We only use or disclose personal information for the purpose for which it was collected, for a directly related purpose, with your consent, or where otherwise permitted or required by law.

Disclosure of information

We may share personal information with trusted service providers, professional advisers, recruitment providers, IT and website support providers, clients, contractors, or regulatory authorities where this is necessary for our legitimate business activities or required by law. We do not sell personal information.

Cookies and analytics

Our website may use cookies and analytics tools to understand website traffic, improve user experience, and maintain website performance and security. Cookies do not usually identify you personally, although information collected through cookies may be linked with information you provide to us in some circumstances. You can manage cookies through your browser settings but disabling them may affect website functionality.

Storage and overseas disclosure

Personal information may be stored electronically by Protranz or by approved service providers, including cloud-based providers. Where information is hosted, processed, or accessed outside New Zealand, Protranz will take reasonable steps to ensure it is protected in a way that is consistent with the Privacy Act 2020, including the requirements of Information Privacy Principle 12.

Security and retention

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. We retain personal information only for as long as necessary for business, contractual, legal, insurance, employment, or regulatory purposes, and then securely destroy or de-identify it where appropriate.

Access and correction

You may request access to the personal information we hold about you and ask for it to be corrected if you think it is inaccurate. We may need to verify your identity before processing your request. If we do not agree to a requested correction, you may ask us to attach a statement of correction to the information.

Privacy concerns and complaints

If you have any questions, concerns, or complaints about how Protranz handles personal information, please contact our Privacy Officer at admin@protranz.co.nz. We will investigate and respond as appropriate. You may also make a complaint to the Office of the Privacy Commissioner in New Zealand.

Changes to this policy

We may update this Privacy Policy from time to time by publishing an updated version on our website. The current version will apply from the date it is posted.